In the case that a vendor company does not appear to be in the StudioNow platform, they may not be a part of your preferred list of vendors and may need to be invited to create an account on the StudioNow Platform.
To learn how to invite a vendor company to the StudioNow Platform check out the following article:
If you are unable to invite a vendor to join the StudioNow platform, please contact StudioNow Technical Support.
In the case that a specific user does not appear to be recognized by the Platform, it may be because the user does not have an account or the account was deactivated. The following article contains information about inviting a new vendor user,
If the Platform says that the user is already registered, please contact StudioNow Technical Support.