If you are not seeing the reset password email in your inbox, please check any spam/junk folders. The subject to search for is "StudioNow Password Reset".
If you find the email in a spam/junk folder please whitelist emails coming from @studionow.com to ensure that future communication from the StudioNow Platform is not missed. Please refer to the following article for assistance whitelisting the StudioNow domain: How do I whitelist StudioNow emails.
For any other related issue contact StudioNow Technical Support.